Video: Terry May discusses his company's highs and lows on its journey to performance excellence.
MESA - Baldrige Recipient. YouTube Channel.

Personal | Leadership

"Education is the mother of leadership."
—Wendell Willkie

"A leader is one who knows the way, goes the way, and shows the way."
—John Maxwell

"Leaders think and talk about the solutions. Followers think and talk about the problems."
—Brian Tracy


Becoming a better employee, a better manager, or perhaps one day, a better President, begins with the knowledge of best business practices. Becoming involved with The Partnership for Excellence is a great way to get started. The Partnership for Excellence administers the Baldrige Criteria. Essentially, the Baldrige Criteria are a set of questions that form the guidance to manage any organization, no matter its sector or size.

Working Knowledge

The Malcolm T. Baldrige National Quality Award process has long been recognized as an extraordinary means for for-profit, non-profit, and healthcare organizations to improve organizational performance and competitiveness. Learning the Baldrige Criteria helps you measure performance and plan appropriately. Whether you describe the Baldrige Criteria as a blueprint, framework or a map, it offers guidance as to how and where you apply quality tools, such as Six Sigma and Lean.

Most organizations use the Baldrige categories to build up a total performance profile to assess their organization and focus on those areas that require improvement. The Baldrige Criteria is often referred to as an “integrated management framework”— a tool for understanding and managing organizational performance.


The Baldrige Criteria take a holistic, systems approach in viewing an organization’s performance management system across seven categories:
  • Leadership
  • Strategy
  • Customers
  • Measurement, Analysis and Knowledge Management
  • Workforce
  • Operations
  • Results

The Baldrige Criteria provide a systems perspective, meaning it looks at alignment and integration across the entire organization. The Baldrige Criteria asks insightful questions about how high-performing organizations operate and achieve sustainable results. Using the Criteria will help you think and act strategically and align your people, processes, and resources to achieve your goals.

The Baldrige Criteria brings an increased focus on process management to drive improved outcomes. The Baldrige Criteria can improve communication, productivity, and effectiveness, and most importantly, help you achieve your strategic goals.

"I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results."

—Jim Collins
Author of "Good to Great"

Get Started and Get Involved

TPE examiners, volunteers and board members come from a wide range of backgrounds and experiences from across the states of Ohio, Indiana and West Virginia. They will tell you they joined TPE because they were looking for a professional challenge that would expand their knowledge base, enrich their professional effectiveness, and increase their value to their organization.

There are many great reasons to get started - so come on board and let's get busy sharing our passion for excellence!