The Partnership for Excellence - SUCCESS STORY

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Governor's Award Recipient

Mr. Alan Sattler, former President, ProMedica Flower Hospital, describes his organization's TPE journey and subsequent success. ProMedica Flower Hospital earned Ohio’s Governor's Award for exceeding standards established by the internationally-recognized Malcolm Baldrige Criteria. The award is based on performance excellence, innovation and visionary leadership in health care. ProMedica is a locally owned, nonprofit healthcare organization serving Northwest Ohio and Southeast Michigan.

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TPE Today

2023 Baldrige National Conference

2023 Baldrige Quest for Exellence Conference

Learn how your organization can achieve outstanding performance. The conference will feature some new and exciting opportunities to learn role model best practices from nationally recognized thought leaders, former Award recipients, and representatives from other high-performing organizations. Official Conference of the Malcolm Baldrige National Quality Award, brought to you by the Baldrige Performance Excellence Program at NIST.

Review the event website for more details.

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Margot Hoffman, President TPE

TPE President

TPE President Margot Hoffman, with her past experience as President of Quest4Leadership, brings a strong knowledge of strategy development and leading change. TPE is fortunate to have Ms. Hoffman lead our program in a position - that has been so well served by our past presidents.

For more information about Margot, read her bio, or review her profile on the staff page.

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IMEC Joins TPE

We Welcome Illinois to the TPE Communities.

We are pleased to share that The Partnership for Excellence (TPE) and the Illinois Manufacturing Excellence Center (IMEC) have reached an agreement for the Illinois Excellence Recognition Program to transfer from IMEC to TPE. The goal of the agreement is to provide the state’s Baldrige-based award recognition program the best opportunity for multi-sector success.

IMEC and TPE are working together to fully transition the Illinois Excellence Recognition Program to TPE by January 1, 2023. We are excited to have Illinois join The Partnership for Excellence and look forward to their engagement in the TPE community.

2023 Baldridge National Conference Quest for Excellence held in Gaylord Harbor, MD

2023 National QFE

The 2023 conference will share how your organization can achieve outstanding performance.
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Webinars on Excellence

  • 20 Apr

    Webinar Details
    • Time: 11:00 AM

    • Topic: Ashlie Fritz, System Volunteer Coordinator and Patient Experience Specialist with ProMedica, a 2021 TPE Governor’s award recipient, will present "Integrating Voice of the Customer Approaches in a large health system."

    • Brief: Improving Patient Experience Scores didn't happen overnight at ProMedica but rather is a result of multiple iniatives focused on listening to and engaging with customers and workforce.

    • Presentation: Ashlie Fritz will share some best practices ProMedica implemented to create a culture of patient experience among workforce, how it measures the customers' voice and creates alignment throughout the organization, and the resultant patient experience improvements it has experienced.

    • Presenter: Ashlie Fritz has worked at ProMedica in system level departments for over 20 years with a focus around Quality and Patient Experience. She has been involved with ProMedica's TPE application team for the past seven years and as a TPE examiner for the past three years. Ashlie is also a recent National Baldrige examiner.

    • For more details, visit our Events Page.

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